Privacy & Security Policies

GlassesKiwi.co.nz is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. The Store may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

Shipping/Delivery policy

Free shipping on order total amount above $69.

How long will it take for my prescription glasses to ship?

Production times for prescription lenses can vary from 2–9 business days depending on the intricacy of the prescription and the type of lens required. Once your lenses have been crafted and mounted into the frame, they will be shipped to you using your chosen shipping method.

What we collect

We only collect basic customer information, including mailing address, phone number, email address, visual data and other information. The contact information you provide is only used to contact you when necessary. All visual data and payment information will only be used to charge you for the products and services you choose. We respect your privacy, and we will not and will not share the information you provide to us with external companies or organizations.

Returns/Refund Policy

Simply return it within 30 days for an exchange.
If you are not absolutely satisfied with your glasses, simply contact our helpful Customer Service Team via our online contact service or text to number at 0064 22 029 0852 and they will assist you with an exchange or a free return for refund within 30 days of delivery.

Glasses and sunglasses must be in new unworn condition and returned in their complementary cases.

 

When will I get my refund?

After initiating your return with our Customer Service Team your applicable store credit and/or refund will be applied back into the original account 1–2 weeks after the order has been received and processed at our facility.
You will be notified via email when your return has been processed and when the refund has been completed.

 

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

• Internal record keeping.
• We may use the information to improve our products and services.
• We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
• From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.