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Terms & Conditions
Last Updated: July 20, 2026
Welcome to GlassesKiwi .
These Terms & Conditions (“Terms”) govern your access to and use of our websites, products, and services.
By visiting our websites, creating an account, placing an order, uploading prescription information, or purchasing products from us, you agree to these Terms.
If you do not agree with these Terms, please do not use our websites or services.
1. About Us
Our websites:
GlassesKiwi
Website:
GlassesKiwi provides optical eyewear products including prescription glasses, sunglasses, optical frames, and related accessories.
Our primary customers are located in:
- New Zealand
- Australia
- Other international markets
2. Acceptance of Terms
By accessing or using our websites, you confirm that:
- You have read and understood these Terms
- You agree to comply with these Terms
- You provide accurate and complete information when placing orders
- You are legally capable of entering into a purchase agreement
These Terms apply to all website visitors, customers, account holders, and purchasers.
3. Account Registration
You may create an account to:
- Manage orders
- Save shipping information
- View order history
- Store preferences
You are responsible for:
- Keeping your account information accurate
- Protecting your login details
- Preventing unauthorized access
If you believe your account has been compromised, please contact us immediately.
4. Products and Services
We sell:
- Eyeglass frames
- Prescription glasses
- Sunglasses
- Prescription lenses
- Optical accessories
We make reasonable efforts to ensure:
- Product descriptions are accurate
- Images represent products correctly
- Product specifications are updated
However:
- Screen displays may affect colors
- Product appearance may vary slightly
- Measurements may have minor variations due to manufacturing processes
5. Prescription Glasses Terms
When ordering prescription eyewear, you agree that:
Prescription Information
You are responsible for providing accurate prescription information, including:
- Sphere (SPH)
- Cylinder (CYL)
- Axis
- Addition (ADD)
- Pupillary Distance (PD)
- Lens requirements
Prescription Validity
You should provide a valid prescription issued by a qualified eye-care professional where required by your local laws.
We recommend confirming your prescription details before ordering.
Incorrect Information
We are not responsible for problems caused by:
- Incorrect prescription information
- Incorrect PD measurement
- Incorrect lens selections
- Missing prescription details
If we identify unclear or incomplete prescription information, we may contact you before production.
6. Orders and Contract Formation
When you place an order:
- You submit an order request.
- We confirm order details.
- Payment is processed.
- Production or fulfillment begins.
An order confirmation email does not always mean the order has entered production.
We reserve the right to cancel orders due to:
- Incorrect pricing information
- Payment issues
- Fraud concerns
- Product availability problems
- Incorrect customer information
If an order is cancelled after payment, a refund will be provided according to applicable policies.
7. Pricing and Payment
All prices displayed on our websites are:
- Listed in the currency shown at checkout
- Subject to applicable taxes where required
- Excluding shipping charges unless stated otherwise
We may update prices at any time.
Payment methods may include:
- Credit cards
- Debit cards
- PayPal
- Other available payment providers
Payment information is processed securely through third-party payment providers.
We do not store complete payment card information.
8. Custom-Made Products
Prescription glasses and customized lenses are made according to customer specifications.
Because these products are personalized:
- Production begins after order confirmation
- Cancellation requests may not be accepted after production starts
- Returns and refunds are subject to our Return & Refund Policy
Examples of customized products include:
- Prescription lenses
- Progressive lenses
- Customized lens coatings
- Personalized lens options
9. Shipping and Delivery
Shipping times are estimates only.
Delivery times may be affected by:
- Manufacturing time
- Shipping carrier delays
- Customs clearance
- Weather conditions
- Incorrect shipping information
Customers are responsible for providing accurate delivery information.
For detailed information, please review our Shipping Policy.
10. Returns, Exchanges and Refunds
Our returns and refund procedures are explained in our:
Return & Refund Policy
Before purchasing, customers should review:
- Eligibility requirements
- Return conditions
- Customized product limitations
- Refund procedures
Nothing in these Terms affects consumer rights that cannot legally be excluded.
11. Website Use
You agree not to:
- Use our website for illegal purposes
- Attempt unauthorized access
- Upload harmful software
- Copy website content without permission
- Interfere with website operation
- Use automated systems to scrape website content without authorization
We reserve the right to restrict access for users who violate these Terms.
12. Intellectual Property
All website content belongs to GlassesKiwi unless otherwise stated.
This includes:
- Logos
- Brand names
- Product images
- Website design
- Text
- Graphics
- Software elements
You may not reproduce, modify, distribute, or commercially use our content without written permission.
13. Customer Reviews and User Content
If you submit:
- Reviews
- Photos
- Comments
- Feedback
you grant us permission to use this content for:
- Website display
- Marketing
- Product improvement
You confirm that your submitted content:
- Is accurate
- Does not violate third-party rights
- Does not contain unlawful material
14. Privacy and Personal Information
Your personal information is handled according to our:
Privacy & Security Policy
We may collect information necessary for:
- Processing orders
- Manufacturing eyewear
- Shipping products
- Customer support
- Improving our services
Prescription information is handled carefully and only used for eyewear fulfillment and related services.
15. Third-Party Services
Our websites may use third-party services including:
- Payment providers
- Shipping providers
- Analytics services
- Marketing platforms
These third parties operate under their own terms and privacy policies.
We are not responsible for third-party services outside our control.
16. Disclaimer
To the maximum extent permitted by law:
- We provide products and services based on customer specifications.
- We do not provide medical diagnosis or eye examinations.
- Our website information does not replace professional medical advice.
Customers should consult qualified eye-care professionals regarding vision health.
17. Limitation of Liability
To the maximum extent permitted by applicable law, GlassesKiwi are not responsible for:
- Indirect losses
- Loss of business opportunities
- Loss caused by incorrect customer information
- Delays outside our reasonable control
Nothing limits consumer rights that cannot legally be excluded.
18. Force Majeure
We are not responsible for delays or failures caused by events beyond our reasonable control, including:
- Natural disasters
- Shipping disruptions
- Government actions
- Internet failures
- Supply chain interruptions
19. Changes to These Terms
We may update these Terms from time to time.
The updated version will be posted on this page with a revised date.
Your continued use of our websites after changes means you accept the updated Terms.
20. Governing Law
These Terms are governed by applicable laws depending on:
- Your location
- The applicable consumer protection laws
- The nature of your transaction
Nothing in these Terms removes rights provided under mandatory consumer protection laws.
21. Contact Us
If you have questions regarding these Terms, please contact us:
GlassesKiwi
Website:
Email:
